Refund policy
CANCELLATION
Should you need to cancel your order, the full amount will be refunded less a $25 administrative fee, ONLY IF notice is received by Elysian and Bloom 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.
RETURNS AND REFUNDS
ElysianandBloom.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on 0400046265 to discuss any queries or concerns you may have in relation to your gift.
We offer a 100% satisfaction guarantee.
A number of resolutions may be available to you and are subject to your particular situation. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds are made at the discretion of Elysian and Bloom Floral Atelier.
We offer a 100% satisfaction guarantee.
A number of resolutions may be available to you and are subject to your particular situation. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds are made at the discretion of Elysian and Bloom Floral Atelier.